Kong Cat Play Spaces Burrow
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- Usually dispatched within 1-2 working days
- Free UK mainland delivery on orders over £75
- 14-day returns
Size guide
Measure your dog from nose to the base of the tail while they lie stretched out, then add about 10-20cm. That is the length the bed needs to be.
If your dog likes to curl up, you can usually go one size down.
Rough guide by breed (dogs vary, so measure your own if you can):
- Small dogs (Dachshund, Jack Russell, Cavapoo): beds around 60-75cm
- Medium dogs (Cocker Spaniel, Springer Spaniel, Border Collie): beds around 75-95cm
- Large dogs (Labrador, Golden Retriever, Vizsla): beds around 95-115cm
- Extra large dogs (German Shepherd, Doberman, Great Dane): beds of 115cm and over
Not sure? Message us with your dog's breed and measurements and we'll help you choose.
Delivery
- Free delivery on orders over £75, otherwise £7.95 (UK mainland only)
- UK Highlands, Islands & Northern Ireland: flat rate £22.00 (postcode checked when order is processed and updated automatically)
- Orders are dispatched Monday to Friday, processed within 24 hours, and shipped directly from suppliers
- Delivery typically takes up to 5 working days. If an item is out of stock, you’ll be notified immediately with an expected due date and options to amend or cancel
Returns
- Pet Prestige UK offers a 14‑day return policy with a 100% satisfaction guarantee. If you're not completely happy, you may return the item for a full refund (minus original shipping charges) to the original credit card used
- Exchange orders will incur delivery charges
- Items must be unused, in original condition, with packaging and tags intact; returns are not accepted if items are not in perfect condition
- To initiate a return or exchange, email or message within 14 days of delivery, including your order number and “Return/Exchange” in the subject line. A Return Authorisation email will be sent thereafter
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Questions, answered
Sizing & care
Measure your dog from nose to the base of the tail while they lie stretched out and add 10-20cm. Each product page has a Size guide tab with a rough guide by breed, and you can message us with your dog's breed and measurements if you are unsure.
Many of our beds have removable, machine-washable covers. The Description tab on each product page gives the care instructions for that bed.
You can return unused items within 14 days. See our delivery and returns page for details.
Orders
Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.
We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.
Shipping
Currently, we ship within the UK. For international enquiries, please contact our support team to see if special arrangements can be made.
Shipping costs are calculated at checkout based on your delivery location and order size. We occasionally offer free shipping promotions, so be sure to subscribe to our newsletter for updates.
Most orders are delivered within 2–5 business days. Please allow a little extra time during peak seasons or promotions.
Returns & Refunds
We want you and your pet to love your purchase. If you're not satisfied, you may return unused items in their original packaging within 14 days of delivery. To initiate a return, please contact our customer service team.
Once we receive and inspect your returned item, we will process your refund within 3–5 business days. The refund will be issued to your original payment method.
Yes, exchanges are possible if the item is unused and in its original packaging. Please contact us to arrange an exchange.
Warranty
Yes, many of our products come with a standard manufacturer’s warranty. Specific details vary by product, so please check the product page or contact us for more information.
If you receive a faulty or damaged product, please contact us immediately with your order number and photos of the item. We’ll arrange a replacement or refund as quickly as possible.
Gift Cards
Yes, we offer digital gift cards in various denominations. They're a perfect present for pet lovers and can be redeemed online at checkout.
Simply enter the unique gift card code at checkout. If the balance doesn't cover the full amount, you can pay the difference using another payment method.