Delivery & Returns
Our goal is to make shipping easy so we offer £3.99 on all orders (Excluding UK Highlands, Islands & Northern Ireland)
UK Highlands, Islands & Northern Ireland) Delivery - £22.00 - Postcode will be checked when order is processed and automatically updated.
We dispatch orders Monday to Friday. All our orders are processed within 24 hours and are shipped directly from our suppliers. Once processed, please allow up to 5 working days for your delivery. If for any reason an item is out of stock, we will let you know immediately with an expected due date. You will be given the option to amend or cancel your order.
At Pet Prestige UK our return policy is simple; if you aren’t happy, we aren’t happy. We have a 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, it may be returned within 14 days for a complete refund, to the same credit card it was purchased on, less the shipping charges.
- Delivery charges will apply to exchanges. Returned items must be in the condition sold (unused and new) with original packaging and tags intact. We regret that we cannot accept returns or exchanges for goods that are not in perfect condition.
- Simply send us a message or email within 14 days of your item being delivered including your order number and Return/Exchange in the subject header. We will then send you a Return authorisation email.