The Richmond Luxury Pillow Bed

Q1: How do I choose the right size?
Measure your dog from nose to the base of the tail while they lie stretched out and add 10-20cm. Each product page has a Size guide tab with a rough guide by breed, and you can message us with your dog's breed and measurements if you are unsure.

Q2: Can I wash the cover?
Many of our beds have removable, machine-washable covers. The Description tab on each product page gives the care instructions for that bed.

Q3: What if the size isn't right?
You can return unused items within 14 days. See our delivery and returns page for details.

Q1: How do I track my order?
Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.

Q2: Can I modify or cancel after it has been placed?
We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.

Q1: Do you offer international shipping?
Currently, we ship within the UK. For international enquiries, please contact our support team to see if special arrangements can be made.

Q2: How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery location and order size. We occasionally offer free shipping promotions, so be sure to subscribe to our newsletter for updates.

Q3: How long does delivery take?
Most orders are delivered within 2–5 business days. Please allow a little extra time during peak seasons or promotions.

Q1: What is your return policy?
We want you and your pet to love your purchase. If you're not satisfied, you may return unused items in their original packaging within 14 days of delivery. To initiate a return, please contact our customer service team.

Q2: When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 3–5 business days. The refund will be issued to your original payment method.

Q3: Can I exchange an item?
Yes, exchanges are possible if the item is unused and in its original packaging. Please contact us to arrange an exchange.

Q1: Do your products come with a warranty?Yes, many of our products come with a standard manufacturer’s warranty. Specific details vary by product, so please check the product page or contact us for more information.

Q2: What should I do if I receive a defective item?
If you receive a faulty or damaged product, please contact us immediately with your order number and photos of the item. We’ll arrange a replacement or refund as quickly as possible.

Q1: Do you sell gift cards?
Yes, we offer digital gift cards in various denominations. They're a perfect present for pet lovers and can be redeemed online at checkout.

Q2: How do I redeem a gift card?
Simply enter the unique gift card code at checkout. If the balance doesn't cover the full amount, you can pay the difference using another payment method.