Q1: What is your return policy?
We want you and your pet to love your purchase. If you're not satisfied, you may return unused items in their original packaging within 14 days of delivery. To initiate a return, please contact our customer service team.
Q2: When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 3–5 business days. The refund will be issued to your original payment method.
Q3: Can I exchange an item?
Yes, exchanges are possible if the item is unused and in its original packaging. Please contact us to arrange an exchange.